Our Process

Ordering

An order should be placed through the website for any invitations & their coordinating ensemble pieces. Wording, font choices, and full payment are required at the time of ordering. Our standard production time is 8 weeks from date needed in hand.

You will receive an order confirmation by email when your order is placed. Please look over and make sure everything is correct from style, color, quantity, fonts and wording submitted. Please notify us by email within 24 hours of order confirmation if something needs to be changed or corrected.

You will receive your proof approximately 3-4 weeks prior to required date. Proofs need to be signed off on and returned via email (as a pdf) or fax, before production can begin. Please return proofs within 4 days of receipt or your order production will be delayed an additional week.

Upon completion, orders will be shipped free of charge with in continental U.S. via Fed-Express Ground, unless expedited shipping service has been selected and paid for when order was placed.

Cancellation & Refund Policy

If notified of cancellation within 7 days of order placement, full payment will be refunded. If order is cancelled at any time prior to typesetting of job, a 90% refund will be issued with 10% handling and convenience fee deducted from full refund. If order has been typeset, 50% of order will be retained for typesetting & preproduction preparation, with remaining 50% refunded. Once production has begun there are no refunds.

Shipping

Federal Express is Papagraphics’ shipping vendor. We offer complimentary ground shipping to all regularly processed orders with in the continental U.S. All orders are shipped with insurance at the retail value of the order. In the event that an act of G-d interrupts the shipping service, Papagraphics is NOT responsible for this or shipments that are lost, stolen, and/or damaged during the shipping process.

Expedited Shipping

If you wish to expedite production of your order, please use coupon code EXPEDITE during the check-out process and order time will be guaranteed within 3 weeks from order date at an additional fee of 50% of the entire order.

Final Proof Approval

Orders will not be begin production without your final approval by email or fax. When your proof is emailed to you, specific instructions will be included to ensure you can approve your proof in the proper manner. Papagraphics is not responsible for any mistakes found after the printing process. You are fully responsible for finding and reporting any incorrect text to Papagraphics before production begins. Be sure to proof your text carefully before submitting your final approval. Our turnaround time can vary based on the time of year, so please inquire.

Receiving Your Shipment

Please inspect your order upon receipt. It is the client’s responsibility to contact Papagraphics within three days of delivery date with problems.

Under-Ordering

Please make sure that you order enough invitations. It is important and highly recommended to have a list of invitees put together, in order to know the quantity of invitations to order. A general rule of thumb is to order 10% over the quantity of invitations needed from your list. Unfortunately, if you find that you did not order enough invitations, you will have to reorder at a minimum of 50 or more invitations, and pay the additional 50% rush fee. Invitations would then be re-produced within 3 weeks from the date the re-order is placed.

Minimum Order

50 invitations, thereafter increments of 5. Please make sure to order correct amount of invitations and accessories, we do not stock overs or make add-ons. Tried and true general rule of thumb is 10% over amount estimated.

Shipping & Handling

Standard FED-EX Ground. Free in Continental U.S.

Sales Tax

Illinois residents 9.75%

Order Confirmation

Automated e-mail.

Proofs

By fax or e-mail.

Shipments

Please allow 6 weeks from required by date for us to process order, will ship within 2-3 weeks from signed proof date.

Please Notify Us Via E-mail

If you require invitations sooner than 6 weeks from date of order.